Effective Date: October 16, 2026
1. Introduction and Company Information
This Privacy Policy describes how klekin (“klekin,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in connection with our website, services, and operations. This Privacy Policy applies to our live-streaming and remote production business activities conducted through klekin.pro and any related services, communications, and platforms we operate or control.
We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, where applicable, provincial privacy legislation.
Business Name: klekin
Address: 1425 Discovery Street, Unit 208, Victoria, BC V8T 1B9, Canada
Email: [email protected]
Phone: +1 (250) 389-7426
2. Data Collection and Processing
We collect personal information that is necessary to operate our live-streaming and remote production services, manage client relationships, deliver technical support, and maintain our website and business operations. Depending on your interactions with us, we may collect the following categories of information:
- Identity and contact information: name, organization, job title, email address, telephone number, mailing address, and other contact details.
- Account and communication information: account credentials, preferences, correspondence, inquiry details, support requests, and customer service records.
- Service and project information: event details, production instructions, scheduling information, livestream content metadata, technical specifications, and project-related communications.
- Technical information: IP address, browser type, device identifiers, operating system, log data, referral information, usage data, and diagnostic information.
- Payment and billing information: invoicing details, transaction records, and payment confirmation information. We do not intentionally store full payment card details unless necessary and permitted through secure third-party payment processors.
- Audio, video, and image content: recordings, livestream feeds, remote production footage, screenshots, and related media provided by clients, participants, or captured during service delivery.
- Marketing and preference information: subscription preferences, responses to communications, and information related to your interests in our services.
We generally collect personal information directly from you, from your organization, from our website, through email or telephone communication, and from service providers or technical systems necessary to deliver our services. In some cases, we may collect information from publicly available sources or from third parties where lawful and appropriate.
Where required by law, we obtain consent for the collection, use, or disclosure of personal information. We limit collection to what is reasonable and necessary for identified purposes.
3. Purpose of Data Processing
We process personal information for the following purposes:
- to provide, manage, and deliver our live-streaming and remote production services;
- to communicate with clients, vendors, event participants, and website visitors;
- to prepare quotations, proposals, contracts, invoices, and service documentation;
- to plan, coordinate, execute, and support live productions and remote production workflows;
- to operate and improve our website, systems, and service offerings;
- to authenticate users, protect accounts, and provide technical support;
- to process payments, manage billing, and administer business records;
- to monitor performance, analyze usage, and maintain the security and integrity of our systems;
- to comply with legal, regulatory, tax, accounting, and contractual obligations;
- to prevent fraud, misuse, unauthorized access, or other harmful activity;
- to send administrative messages, service updates, and, where permitted, marketing communications;
- to establish, exercise, or defend legal claims.
4. Legal Basis for Processing
Under Canadian privacy law, we process personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and generally with knowledge and consent unless otherwise permitted or required by law. Depending on the context, our processing is based on one or more of the following grounds:
- Consent: where you have given express or implied consent for specified purposes;
- Contractual necessity: where processing is necessary to enter into, perform, or manage our service agreements;
- Legal or regulatory compliance: where processing is necessary to comply with applicable laws, lawful requests, or court orders;
- Legitimate business purposes: where processing is reasonably required to operate our business, secure our systems, prevent fraud, or manage communications, and where such interests are not overridden by your privacy interests;
- Vital or emergency interests: in limited situations necessary to protect safety, security, or property.
Where we rely on consent, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We may disclose personal information to third parties only as reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable law. These third parties may include:
- Service providers: hosting providers, cloud infrastructure providers, analytics providers, communication tools, customer relationship management systems, and technical support vendors;
- Payment processors and financial institutions: to facilitate billing, payments, refunds, and financial administration;
- Production and event collaborators: contractors, freelancers, technicians, and production partners involved in delivering live-streaming or remote production services;
- Professional advisers: lawyers, accountants, auditors, insurers, and consultants;
- Government or regulatory authorities: where required or permitted by law;
- Successors and business transferees: in connection with a merger, reorganization, sale of assets, financing, or similar business transaction.
We require our service providers to protect personal information and to use it only for authorized purposes. However, certain third parties may independently collect or process information under their own privacy policies, particularly when you interact directly with their platforms.
6. Data Transfer to Third Countries
Because we use cloud-based tools and service providers that may operate outside Canada, your personal information may be transferred to, stored in, or accessed from jurisdictions outside Canada, including the United States and other countries where data protection laws may differ from those in Canada.
When personal information is processed outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or government authorities in accordance with local laws. We take reasonable contractual, technical, and organizational steps to protect personal information transferred internationally and to ensure it receives a level of protection appropriate to the sensitivity of the information.
7. Storage Duration
We retain personal information only as long as necessary for the purposes for which it was collected, to satisfy legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements.
The retention period varies depending on the type of information and the context in which it is collected. For example:
- client records and contractual documents are retained for as long as necessary to administer the relationship and for applicable limitation periods;
- billing and tax records are retained in accordance with legal and accounting obligations;
- technical logs are retained for a limited period unless needed for security, troubleshooting, or legal purposes;
- recorded audio, video, and media files are retained based on client instructions, service agreements, and operational needs.
When personal information is no longer required, we take reasonable steps to delete, destroy, anonymize, or de-identify it in a secure manner.
8. User Rights
Subject to applicable law and certain exceptions, you may have the following rights with respect to your personal information:
- Access: to request whether we hold personal information about you and to obtain a copy of that information;
- Rectification: to request correction of inaccurate, incomplete, or outdated information;
- Erasure: to request deletion of personal information where permitted by law;
- Restriction: to request limitation of certain processing in specific circumstances;
- Data portability: to request a copy of certain information in a structured, commonly used format where applicable;
- Objection: to object to certain uses of your personal information, including certain marketing communications.
To exercise any of these rights, please contact us using the information in the Contact Information section below. We may need to verify your identity before responding. In some cases, legal obligations, contractual requirements, or other exceptions may limit or prevent fulfillment of your request.
9. Withdrawal of Consent
Where our processing is based on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for information that is necessary for us to provide certain services, we may be unable to continue providing those services in whole or in part.
10. Right to Complain
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with the relevant provincial privacy authority. We will cooperate with any lawful investigation or request made by a privacy regulator.
11. Data Security
We use reasonable physical, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These safeguards may include access controls, password protection, encrypted communications where appropriate, secure hosting, role-based permissions, staff confidentiality obligations, and security monitoring.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly of any suspected unauthorized use or security incident.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, you may contact us at:
klekin
1425 Discovery Street, Unit 208
Victoria, BC V8T 1B9
Canada
Email: [email protected]
Phone: +1 (250) 389-7426
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated Privacy Policy on our website or by other appropriate communication methods.
The “Effective Date” at the top of this Privacy Policy indicates when it was last revised. Your continued use of our website or services after any update constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.